At QUETZEL, we are committed to ensuring your satisfaction with our products. Please review our return and refund policy below:
1. Return Policy
- Returns are accepted within 7 days of receiving your order.
- Items must be returned in their original packaging, with all tags and labels intact.
- Products that show signs of use, damage, or missing tags will not be eligible for a return.
- Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
2. Refund Policy
- Once we receive and inspect your returned item, we will process your refund within 15 days.
- Refunds will be issued to your original payment method.
- Shipping charges (if any) are non-refundable unless the return is due to a defect or error on our part.
3. Steps to Initiate a Return
- Contact us at quetzelpakistan@gmail.com or +923257645848 within 7 days of receiving your order to request a return.
- Provide your order number and details about the product you wish to return.
- Ship the item to the address provided in our return confirmation email.
4. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Items marked as “Final Sale” or “Non-Returnable.”
For any questions or concerns about our return and refund policy, please contact us at:
Email: quetzelpakistan@gmail.com
Phone: +923257645848
Thank you for shopping with QUETZEL!